· Once an order is placed, it can not be canceled.
· Please allow 1-2 business weeks for order processing and verification. We are not responsible for lost, stolen or damaged shipments. All shipments are insured and the buyer assumes all the responsibilities of the claims made with the transport company.
· We can not and will not change or intercept a package to alter the delivery. We will only ship to the address provided in the billing ("Billing Address").
· Keep in mind that all online orders are required to have a corresponding billing and shipping address. Addresses that do not comply will not be processed.
· Due to the volume, we are not able to combine shipping in multiple orders.
· All orders from Puerto Rico are shipped through UPS Ground of the 48 states of the United States, at a price of a base rate of $ 10.00 (dollars).
· All orders to Alaska, Hawaii and the rest of the United States (48 states) will be sent UPS Ground at a base rate of $ 22.00 (dollars). If the option is available through another driver (FEDEX, UPS), it will appear in the shipping options to choose from.
INTERNATIONAL AND REST OF THE WORLD
· All international orders will be shipped UPS Ground at a base rate of $ 30.00 (dollars). If the option is available through another driver (FEDEX, UPS), it will appear in the shipping options to choose from.
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, L-M-T-D.com will promptly inform and refund customers. L-M-T-D.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Off-White that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
- Available merchandise will be shipped with standard shipping methods
- Pre-orderable items will be shipped right after items are available in stock.